Terms and Conditions

Introduction

Welcome to JRWest ABN 92 998 397 480

By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our site. If you do not agree with any part of these terms, you must not use our website.

1. Definitions

  • "We," "us," "our," and "JRWest" refer to the owner of the website.

  • "You" and "your" refer to the user or viewer of our website.

  • "Products" refer to the goods offered for sale on our website.

  • "Services" refer to the services provided through our website.

2. Use of the Website

  • You must be at least 18 years old to use this website.

  • You agree to use the website for lawful purposes and in accordance with these Terms and Conditions.

  • You must not use the website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

3. Orders and Payment

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

  • Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

  • Payment must be made at the time of purchase. We accept payment through [list accepted payment methods].

  • By providing your payment information, you authorize us to charge the total amount to your chosen payment method.

GST

In this contract:

  • "GST" means the tax imposed under the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and any related or replacement legislation.

  • "GST Act" means the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

  • "GST Law" means the same as in the GST Act.

  • "Taxable Supply," "GST Exclusive," "GST Inclusive," "Input Tax Credit," and other terms related to GST have the meanings given to them in the GST Act.

Consideration is GST Exclusive

Unless otherwise expressly stated, all amounts payable or the value of other consideration provided in respect of supplies made under this contract are exclusive of GST.

GST Payable

(a) If a supply made under or in connection with this contract is a taxable supply, the recipient of the supply must pay to the supplier an additional amount equal to the GST payable on or for the taxable supply.

(b) The additional amount is payable at the same time and in the same manner as the consideration for the supply is payable or to be provided, subject to receiving a tax invoice.

4. Delivery

  • We aim to dispatch orders within 3 business days of order confirmation. However, delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by third-party carriers or events beyond our control.

5. Returns and Refunds

we strive to provide exceptional service and customer satisfaction. However, we understand that there may be occasions where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are granted for our services.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The service provided was not as described or agreed upon.

  • There were significant issues or defects in the service that were not rectified in a reasonable time frame.

  • The service was canceled by JRWest before completion.

  • Other circumstances as determined on a case-by-case basis.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at JR West within 3 days of the service completion.

  2. Provide your name, contact information, the date of service, and a detailed explanation of why you are requesting a refund.

  3. Attach any relevant documentation or evidence to support your claim.

3. Processing Refunds

  • Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 2 business days.

  • If your refund is approved, we will process the refund to the original method of payment within 5 business days.

  • Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

4. Partial Refunds

In certain situations, partial refunds may be granted at our discretion. Examples include, but are not limited to:

  • You received a portion of the service, but the full service was not completed as agreed.

  • There were minor issues with the service, but it was substantially delivered as described.

5. Non-Refundable Services

The following services are generally not eligible for refunds:

  • Services that were fully completed and delivered as agreed.

  • Services that were provided more than 30 days ago.

  • Custom or personalized services that were delivered as specified.

  • Any services specifically noted as non-refundable at the time of purchase.

6. Cancellation Policy

If you need to cancel a service, please contact us at jrwest.com.au as soon as possible. Our cancellation policy is as follows:

  • Cancellations made 3 days or more before the scheduled service date will receive a full refund.

  • Cancellations made within 1 days of the scheduled service date may incur a cancellation fee.

  • Cancellations made on or after the scheduled service date are not eligible for a refund.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the issue by contacting our management team at JR West. We will work with you to resolve the dispute in a fair and timely manner.

6. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of JR West or its content suppliers and is protected by intellectual property laws.

  • You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

7. Limitation of Liability

  • To the extent permitted by law, JR West will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or the purchase of products from our website.

  • Our total liability to you for any claim arising from your use of the website or purchase of products is limited to the amount paid for the product.

8.Confidential Information

A. All information relating to Client that a reasonable person would believe to be confidential or proprietary, or which is clearly marked as such, will be held in confidence by JRWest and will not be disclosed or used by JRWest except to the extent that such disclosure or use is reasonably necessary to the performance of the Deliverables; provided that such party receiving the information are bound by confidentiality obligations no less restrictive than those contained herein.

B. All information relating to JRWest that a reasonable person would believe to be confidential or proprietary, or which is clearly marked as such, will be held in confidence by Client and will not be disclosed or used by Client except to the extent that such disclosure or use is reasonably necessary to the performance of Client’s duties and obligations under this Agreement; provided that such party receiving the information are bound by confidentiality obligations no less restrictive than those contained herein.

C. These obligations of confidentiality will extend for a period of one (1) year after the termination of this Agreement, but will not apply with respect to information that (a) the receiving party can demonstrate is independently developed by the parties without reference to the other party’s confidential information, (b) lawfully becomes a part of the public domain, or (c) the receiving party can demonstrate was information of which the parties gained knowledge or possession free of any confidentiality obligation.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the State of [Your State], Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [Your State], Australia.

10. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

JRWest
PO Box R60 Royal Exchange NSW 1225

I appreciate your business and am committed to providing you with the best service possible.